Terms of service

You can book on this website, through our booking system (EasyTable), by phone or by email. A booking is confirmed when you receive our confirmation by email. The confirmation shows the date, time, number of guests and anything you asked for, and it contains the link to change or cancel the booking.

Please tell us when you book, and again at the table, about allergies, intolerances and children. If you are running late, call us and we keep the table for you where we can.

We may refuse or cancel a booking that we have reason to believe is not genuine, for example a series of bookings made under different names for the same evening. If we ever have to cancel a booking for a reason on our side, we tell you as early as we can and refund any deposit in full.

Some bookings ask for a deposit or a prepayment at the time of booking: the festive dinners, large groups, and other dates we announce. The amount, and the conditions under which it is refunded, are shown before you confirm the booking. The payment is taken by our booking system’s payment partner or, when we send you a payment link or an invoice, by Stripe. We never see your card number.

If you cannot come, cancel with the link in your confirmation, or call or email us, as early as you can: it lets us give the table to someone else. A deposit is refunded when you cancel within the period shown at booking. If you do not come and do not cancel, we keep the deposit or, where the booking said so, charge the no-show fee shown at booking.

Christmas Eve, New Year’s Eve and New Year’s Day are served as one set menu to the whole room at the price shown on the event page, in a single seating. The menu is set in advance; tell us about allergies and vegetarian guests when you book, and the kitchen prepares an alternative. Drinks are extra unless the event page says that wines are included. For these dinners the deposit or prepayment rules above apply, with the conditions shown at booking.

For groups we may ask you to choose from a shorter menu or to agree a set menu in advance, and we may ask for a deposit. For a private dinner or a buy-out of the restaurant we agree the menu, the price, the deposit and the cancellation conditions with you in writing, and that agreement applies alongside these terms.

We keep the menus, prices, events and opening times on this website up to date, but dishes follow the season and the market, so what is served on the day can differ. The menu and prices at the restaurant are the ones that apply. Prices include VAT.

You can reach us by phone, email, text message, Instagram, Facebook and Messenger. We answer during opening hours, and sometimes outside them. Some replies are drafted by our software assistant and read by a member of the team before they are sent; a decision that affects you, such as a refund or a change to your booking, is always taken by a person. How we handle your messages is explained in our privacy policy.

If you sign up for our emails or text messages, you can unsubscribe at any time. Text messages are also covered by our messaging terms.

You are welcome to use this website to learn about the restaurant, read the menus and book a table. Please do not misuse it, for example by making bookings you do not intend to keep, by trying to break or overload it, or by copying it in bulk.

The text, photographs, logo and design of this website, of our menus and of our social media posts belong to ALCAPAGI BV or to the people who made them for us, and may not be reused without permission. Photography by Moments By Bram. Design by Glowbright.io Agency.

This website links to other websites, such as our booking system, social networks and review sites. We are not responsible for their content or for how they handle your data.

We take care that this website is correct and available, but we cannot promise it is free of errors or interruptions. As far as the law allows, we are not liable for damage that results from using it, or for belongings left at the restaurant. Nothing here limits our liability for anything the law does not allow us to limit, or the rights you have as a consumer.

See our privacy policy, our cookie policy and, for text messages, our messaging terms.

If something was not right, tell us at info@augustowinedine.com and we will answer. Consumers in the European Union can also use the European online dispute resolution platform. Belgian law applies to these terms, and the courts of Bruges have jurisdiction, without prejudice to the rules that protect consumers. We may update these terms; when we do, we change the date at the top of this page. The terms in force when you booked apply to that booking.